…FAQs
How do I track my Order?
Our Website & App allows you to track your order and location of the driver and notifications of his dispatch and arrival are
sent to your phone.
What are your Delivery Times?
Orders placed before 1pm are delivered before 18:00 on the same day.
Orders placed after 1pm and before 6am the following morning, are delivered before 1pm the following day.
How much does delivery cost?
All orders over R450 include free delivery.
For orders R 449.00 or under, a R 40.00 delivery fee will be levied.
What payment methods do you accept?
Our App accepts all credit and debit cards namely Visa, MasterCard and American Express.
We also accept Zapper payments.
Can I return an item?
In the unlikely event that your order is damaged during delivery, we will gladly arrange for a full exchange.
Who do I call if I have a problem?
Simply use the live chat support between 8am and 6pm daily to contact us for support.
Alternatively, you can call us on 087 503 9800 between 8am and 6pm daily.
We also offer an Email Support: Email us at: support@snappypet.co.za
What are your delivery times?
| Area | Morning Delivery | Afternoon Delivery |
| Hilton/Worldsview | 8:00am to 9:00am | 1:00pm to 2:00pm |
| Scottsville/Hayfields | 8:00am to 9:00am | 1:00pm to 2:00pm |
| Montrose/Oak Park | 9:00am to 10:00am | 2:00pm to 3:00pm |
| Lincoln Meade/ Bellevue | 9:00am to 10:00am | 2:00pm to 3:00pm |
| Clarendon/Wembley | 10:00am to 11:00am | 3:00pm to 4:00pm |
| Cleland/Mkondeni | 10:00am to 11:00am | 3:00pm to 4:00pm |
| Ferncliffe/Chase Valley | 11:00am to 12:00pm | 4:00pm to 5:00pm |
| Bisley/PMB Central | 11:00am to 12:00pm | 4:00pm to 5:00pm |
| Athlone/Northern Park | 12:00pm to 1:00pm | 5:00pm to 6:00pm |
| Blackridge/Boughton/Prestbury | 12:00pm to 1:00pm | 5:00pm to 6:00pm |
Deliveries could be carried out earlier than advertised, however we will try our best not to be late.